• Three-hour minimum required.

• After one hour, billing charges incur in 30-minute increments. Fees are based on the time we leave our office, using our time for services requested, and ends when services are rendered.

• 24-hour notice is required for all services, except grocery shopping, clothes shopping and vacation rental, which requires a 3-day lead time prior to check-in. Requests requiring same-day service (based on availability) will incur additional fees.

• Cancellation policy is 24 hours notice. Failure to provide 24-hour notice will result in charge of full service.

• Client is responsible for third-party vendor charges. Fees listed do not include merchandise.

• Service requests must be legal, ethical, moral and reasonable.

• All payments must be paid in full before services are rendered. Method of payment includes cash, check, PayPal, EFT, traveler’s check, money order or credit card. A $40 service fee will be charged for all returned checks. A deposit may be required or monies for purchase of product.

• A 7% service fee will be added to any items purchased by Cloud9 Concierge.