How much does the service cost? Our rates vary by service. Please call or e-mail us for a quote.

Do you offer packages? Yes, we offer a VIP package along with a yearly subscriber package.

Are you insured? Yes, we are bonded and insured.

Can I use my favorite stores or do I have to use vendors selected by Cloud9 Concierge? Our vendors are our partners and are carefully screened to meet our high level of standard. However, if you want to use your vendors, we are always happy to do so.

What areas do you service? We service the Miami and Fort Lauderdale areas.

When are you available? We are available anytime of the day or night. You can reach us by phone, fax or e-mail. General office hours to reach our staff are 8 am to 6 pm, Monday through Friday. Calling after hours? Don’t’ worry! IgotU Lifestyle provides a one-phone call away service for our clients to ensure no request is left incomplete. No matter the time, you will always reach us.

How do I start using your service? It’s easy! Your request for services can be made via phone or e-mail. We will then contact you to discuss the services and cost. Once the paperwork is completed and the payment received, we go to work. We will follow up to confirm when the service is completed. If we are completing travel, charter or entertainment requests, you will receive an itinerary with times, dates, confirmation numbers, etc.

The service[s] I need are not listed on your website! The services listed are a sampling of the services we offer and are more of the typical services requested by our clients. The list is by no means all-inclusive. If you don’t see the service, just ask!

What do you do with the personal information I provide about me, my family, my company, my credit card information, etc.? Cloud9 Concierge does not give out information to any other party. The information collected is used to complete the requested service[s]. We also provide a confidentiality form upon your request.

What happens if you can’t access my home or place of business? If Cloud9 Concierge is not able to access your home or place of business, you will be contacted and charged for the time delayed. If scheduling does not permit all tasks to be completed due to other obligations, you will need to reschedule within a 24-hour notice. As well, you will be charged the full cost of service and delay time.

How do I pay for your services? Payment must be made in full prior to the service date. We accept all major credit cards, cash and checks [personal, travelers and money orders].

How can I become a preferred vendor? Please contact us.